General Terms and Conditions of Midwives Lelystad

Welcome to Midwives Lelystad, where we assist you in one of the most special periods of your life. At Midwives Lelystad we strive to provide you with the best possible care and support during this special time. To clarify mutual expectations, a number of general terms and conditions have been drawn up. This general conditions have been drawn up to provide clarity about our services and your rights and responsibilities as a client.

Free Early Ultrasound

At Midwives Lelystad you, as a client, receive a free early ultrasound. If you do not have a medical indication and the ultrasound cannot therefore be declared through your health insurer, it will be reimbursed by Midwives Lelystad. If you decide to switch to another practice during your pregnancy or after giving birth before the care received from Midwives Lelystad has been completed, we are forced to charge you for the costs of the early ultrasound via an invoice.

Quality

As midwives at Midwives Lelystad, we are proud of our registration in the quality register for midwives. This means that we continue to improve our quality every year by attending further education, skills training, symposia and ongoing study. This way we remain fully informed of the latest developments in our field and we continuously work on our professional growth in order to continue to provide high-quality care. For more information, please refer to our website or that of the KNOV.

We also organize monthly practice meetings in which we jointly discuss the care for our clients and take a critical look at our own quality of care. We strive to continuously improve our care and thus guarantee good continuity and quality of care.

We find it extremely valuable if you would like to think with us about possible improvements in our practice and our quality of care. Do you have suggestions, wishes or are you missing certain aspects? We are open to all your feedback and strive for an optimal healthcare experience for our clients.

Reliability of information

Although we are committed to providing reliable and up-to-date information, we cannot make any absolute guarantees about the completeness, accuracy or usefulness of the information we or our suppliers provide. We cannot be held liable for any inaccuracies, delays or interruptions in the provision of information.

Liability

Midwives Lelystad is not responsible for any damage resulting from incorrect or incomplete information provided by the client. Nor are we liable for damage resulting from force majeure, such as malfunctions in our electronic systems or shortcomings of third parties. The information on our website is for general information only and cannot create any rights. Our midwives cannot be held liable for any consequences of information provided on the website. This concerns general information that does not replace the care we provide.

Website

In addition to information about pregnancy, our website also contains information about the practice and our team. Although we strive to keep the website as up to date as possible, no rights can be derived from this. Staff photos and photos of the midwifery practice are only taken annually and may therefore not be up to date.

Pampering packages

In addition to standard obstetric care that is reimbursed by insurance, we also offer optional 'pampering packages'. These pampering packages include extra services beyond standard insured care. Please note: if you choose to purchase a pampering package and you change practices before the care received from Midwives Lelystad has been completed, the purchased package will not be refunded.

Terms of payment

Our payment terms are as follows:

Term of payment: Invoices must be paid within 30 days of the invoice date.
Interest: If the payment term is exceeded, interest of 1% will be charged monthly.
Collection costs: If payment is not made, all judicial and extrajudicial costs will be borne by the client.
Evidence: Our administrative data are leading, unless the client provides explicit evidence to the contrary.
Disputes: Disputes will be submitted to the competent court in the debtor's place of residence, or to the competent court in Utrecht.

Cancel appointments

Agreements between Midwives Lelystad and the client are made by mutual agreement. If unable to attend, the client must cancel the appointment at least 24 hours in advance. If the appointment is canceled within 24 hours in advance, Verloskundigen Lelystad reserves the right to charge the client for the costs of the appointment. These costs cannot be declared to the health insurer. This is due to the time and effort it takes to schedule a new appointment and the unnecessary holding of a calendar spot where other clients can no longer be scheduled, which can cause inconvenience to the midwifery practice and other clients.
If you do not show up for the appointment without notice or if you cancel within 24 hours, we will be forced to charge €50 for a missed intake interview or €40 for a follow-up appointment. Of course, we will think along with you in exceptional unforeseen circumstances!

Students

Our midwifery practice is committed to spreading midwifery knowledge among midwifery students. We believe it is important to train a new generation of midwives within our midwifery practice. When you are under care in our practice, you can meet obstetrics students. Depending on their study progress, a midwifery student will perform more and more independent procedures, but always under the supervision of a midwife. If you object to the presence of a midwifery student, you can of course make this known to the midwives.

Outpatient birth

If you choose to have a birth in the hospital during your pregnancy at your own request, also known as a rescheduled home birth, we will go to the Birth House in Harderwijk for the birth. If the Birth House in Harderwijk is full, we will indicate that a home birth is recommended due to the longer distance to other surrounding hospitals. In the event of a medical indication during delivery, we will consult the nearest hospital.

Dispute settlement

All disputes arising from an agreement subject to these conditions will be submitted to the competent court of the debtor's place of residence. If the dispute between the parties does not fall within the jurisdiction of the subdistrict court, the midwife is entitled to submit the dispute to the competent court in Utrecht.